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Correct status of account

Mary Hunot 0 Reputation points
2026-03-19T05:18:59.05+00:00

Why is my Microsoft Account a business account? I have only had a personal account. Please can you switch it back?

Microsoft 365 and Office | Other
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  1. Emmanuel Santana 38,270 Reputation points Independent Advisor
    2026-03-19T05:54:32.4+00:00

    Hello. Do you remember ever signing up for a free version of Microsoft Teams, Power BI, or an Azure trial? _Is your personal email address a Microsoft domain (like @outlook.com, @hotmail.com, @live.com) or a third-party domain (like @gmail.com or @yahoo.com)?

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  2. Mary Hunot 0 Reputation points
    2026-03-19T05:24:49.4233333+00:00

    I have never had an organization that used my personal email address. It should never have been set up as business. There is no one to contact to change or delete this because I am by myself. This email address is only 12 years old and it was not allowed to be used when I was an employee. I had to use the corporate email address. This status creating an issue for the new product I purchased from Microsoft and am trying to install.

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