1
Click your Start Button, type cmd and choose Command Prompt
Run this command and hit Enter:
ipconfig /flushdns
Run this command and hit Enter:
ipconfig /registerdns
Run this command and hit Enter:
netsh winsock reset
Run this command and hit Enter:
netsh int ip reset
Close Command Prompt
Open the Settings App
Go to Network and Internet
Click the Network Reset button
Wait for your PC to automatically restart after 5 minutes, do not manually restart your PC.
2
If that does not resolve the problem:, the best option is to go to the support page for your laptop on the manufacturers website, to download and manually re-install the version of WiFi (WLAN) drivers they recommend for your laptop model.
If you currently do not have an Internet connection on the laptop, you will need to download the drivers installer on another device.
If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.