How can I self-check or fix it if there's always an shutdown or no-response issue with Microsoft Edge during open several website?

Question

Hello, support team:

 使用Microsoft Edge 浏览器浏览视频或者登录Azure portal时，需要打开多个网页，但是今天频繁出现关闭，需要不断重启的情况，已经重启电脑几次了，还不包括重启浏览器的情形

   ![browser issue](/api/attachments/ca27f31f-d432-410b-8fb7-feb03125111e?platform=QnA)

想问问： 1. 和远程桌面连接有关系么？( is that related to remote connect event?)

             2.  和浏览器的扩展设置有关系么？( is that related to an extension setting?)

             3.  和路由器或网关的设置有关系么？( is that related with Router or VPN setting?)

谢谢

Microsoft Edge 浏览器用户

Answer 1

Hi rain purple,

This problem might be related to browser extensions or unstable hardware.

Please give me some details so I can troubleshoot:

• Does the problem occur with a newly created Edge profile?
• Does the problem occur with another Chromium-base browser such as Chome?
• Do you have any other problem with your system?

Thank you for your time.

Answer 2

Frequent shutdowns or no-response issues in Microsoft Edge when opening several websites are usually caused by low system resources, outdated Edge, problematic extensions, malware, or other software conflicts. The following self-check steps can be used; they also address the three possible causes mentioned (remote desktop, extensions, router/VPN):

1. Close other tabs, extensions, and apps
   • Close all tabs except the one showing the error.
   • Close other running apps or programs and pause any downloads.
   • Uninstall extensions that are not needed.
   • Then reload the page.
   • This checks whether crashes are related to memory/CPU usage rather than remote desktop, router, or VPN.
2. Make sure Microsoft Edge is up to date
   • In Edge, select Settings and more (⋯) > Settings > About Microsoft Edge.
   • If an update is available, install it and restart Edge.
   • Outdated versions can cause instability; this is independent of remote desktop or router/VPN settings.
3. Restart the computer
   • A running process may be causing problems with Edge.
   • Restart Windows, then open Edge again and test with the same set of websites.
   • This helps rule out temporary issues unrelated to network devices.
4. Scan the device for malware
   • Use Windows Security (for Windows 10, see the "Run a scan manually" section of "Stay protected with Windows Security") or other trusted security software.
   • Malware can cause browser crashes regardless of remote desktop or router/VPN.
5. Verify third-party security software
   • If third-party security software (for example, Norton or McAfee) is installed, open it and check for security updates, or visit the vendor website to ensure it is up to date.
   • Out-of-date or overly aggressive security software can interfere with Edge more directly than remote desktop or router settings.
6. Repair Microsoft Edge
   • Close Edge for all users.
   • Go to Start > Settings > Apps > Installed apps.
   • In the list, select Microsoft Edge > Modify.
   • When prompted "Do you want to allow this app to make changes to your device?", select Yes.
   • Ensure the device is connected to the internet, then select Repair.
   • This reinstalls Edge components without affecting browser data and settings and is a direct fix for repeated crashes.
7. Network and router/VPN check
   • Try opening the same pages in another browser.
   • If the pages also fail there, the issue may be with the network, router, or the websites themselves.
   • Restart the modem and router.
   • If only Edge crashes while other browsers work, the problem is more likely with Edge itself (settings, extensions, or software conflicts) than with router/VPN.

Regarding the specific questions:

1. Remote desktop connection
   • The documentation does not list remote desktop as a common cause of Edge crashes. Crashes are more often related to memory usage, outdated Edge, malware, or other software.
2. Browser extensions
   • Extensions are explicitly mentioned as a factor: too many extensions or problematic ones can cause Edge to run out of memory or become unstable. Uninstall or disable unnecessary extensions as part of troubleshooting.
3. Router or VPN settings
   • Network issues can prevent pages from loading, but they typically do not cause Edge itself to close. If the same pages fail in other browsers, check the router or contact the website owner. If only Edge crashes, focus on Edge updates, extensions, malware scan, and repair.

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References:

• What to do if Microsoft Edge isn't working