Locked out of personal Azure Account - MFA

Question

I've suddenly gotten locked out of my personal Azure portal (azure.microsoft.com) - I lost my previous phone, which had the MFA in Microsoft Authenticator, and it seems the connection there is gone.

Microsoft support sends me to a business support link that, when I select my issue, just sends me to the sign-in prompt... that I can't sign into.

This account has a backup solution running, for which I am paying every month.

I can access and use non-azure related (like outlook) using that account. This uses another MFA.

Answer 1

Hello Vincent Vandenbosch,

Thanks for sharing requested details in Private messages tab.

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.