Template list

Question

The template on outlook is missing, how do I reactivate it?

Answer 1

Dear Rekha Bawa (Satrix)

First, I recommend reviewing the AI‑generated response on your post, as it provides helpful insights that closely align with my own understanding of the issue. You can also refer to the Microsoft article suggested there for additional details: My Templates are missing from Outlook

As the issue appears to be tenant‑level, please reach out to your organization’s IT administrator and ask them to submit a formal support ticket through the Microsoft 365 Admin Center. When doing so, it’s recommended to disable the AI Support Assistant in order to avoid automated routing and ensure the case is reviewed by a support engineer.

As a temporary workaround, you may use Signatures. While this is not a direct replacement, it offers similar functionality to My Templates and may help minimize disruption in the meantime.

Thank you for your understanding and patience while this behavior is being investigated. I will continue to monitor this incident and will share any major updates as they become available.

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Answer 2

In current Outlook for Microsoft 365, missing My Templates is a known service issue rather than something that can usually be fixed locally.

Behavior:

• The View Templates button is missing from the ribbon when composing mail.
• Under All Apps / More Apps → Add Apps, My Templates may not appear, or adding it gives a “Something went wrong” error.
• Viva Insights may also be missing.

Status:

• This is tracked as service incident EX1238375.
• Root cause was a change to the My Templates add-in authentication in Exchange Online.
• The change has been reverted and telemetry shows access errors dropping while Microsoft monitors and completes remediation.

What an admin can do if specifically asked by Microsoft Support:

1. As a tenant admin, connect to Exchange Online PowerShell (see “Connect to Exchange Online PowerShell” in the referenced article).
2. Start a transcript to capture output:

      Start-Transcript -Path "C:\mytemplates\MySession.txt" -Append
   

3. Check the My Templates add-in status:

      get-app -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93
   

4. Ensure it is enabled at the organization level:

      Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true
   

5. List all add-ins to confirm:

      get-app
   

6. Provide the transcript and any requested traces to Microsoft Support if a case is opened.

If the add-in is already enabled and the issue persists, it is part of the EX1238375 incident and depends on Microsoft’s backend remediation rather than a client-side “reactivation.”

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References:

• My Templates are missing from Outlook