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Unable to book microsoft exam

ankur saxena 0 Reputation points
2026-03-19T12:04:32.2933333+00:00

I am not able to book the Microsoft certification exam from portal from 2 days please refer screen shot for more details also it's not allwoing me to login in support portal but after too many tries now am able to login in support please help or advice

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  1. Julian Sharp 22,351 Reputation points
    2026-03-19T14:47:00.1733333+00:00

    Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

    ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

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  2. Q&A Assist
    2026-03-19T12:05:42.78+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Use the dedicated Microsoft Credentials support and the exam delivery partner support to resolve both the booking and sign-in issues.

    1. Since sign-in to the support portal is now working, submit a ticket with Microsoft Credentials Support so the Learn/Certification team can check the account and exam profile:
      • Go to Credentials Support and create a support request for “Microsoft Credential” issues as described in the guidance.
    2. If the error appears when selecting date/time or confirming the exam on Pearson VUE, contact Pearson VUE directly for exam appointment and scheduling issues. Pearson VUE can also resolve account blocks (for example, those caused by multiple failed payments) that prevent booking:
      • Use Pearson VUE Support from the exam delivery partner section.
    3. If the issue is related to a specific offer or voucher (for example, a free or discounted exam from an event), verify that the offer is still valid (exam must be taken before the offer’s expiration date) and that the discount is correctly applied during checkout. If the discount does not appear, contact Microsoft Certification Support via the forums or Credentials Support so they can correct the entitlement.

    If the problem persists after these steps, continue working with the Credentials Support ticket; that channel is the escalation path for all certification account and booking problems.

    References:

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