Unable to sign in Azure portal with personal MSA

Question

I attempted to sign in to the Azure portal with my personal MSA that has Azure monthly credit associated, but encountered the following error:

Sign-in failed

Error code: AADSTS5000224

Error message: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: https://portal.azure.com/[tenant-id] or https://portal.azure.com/[tenant-domain]. Error details: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: a0b8e97d-b56e-41be-90bf-ea5b1a2b1100 Correlation ID: 019d05d8-1524-7dc5-a986-1383366a983b Timestamp: 2026-03-19 11:25:41Z

I would appreciate assistance from support.

Answer 1

Hello Boyce Zhu,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Application in your tenant. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we worked with our engineering team to re-enable authentication for your tenant and now it's successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

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