Unable to have access to security page

Question

Hello I have an issue and I cannot have access to my security page. I have this error when trying to have access.
I have tried in different browsers and different computers.
What can be done ?
mysignins.microsoft.com/#error=invalid_request&error_description=AADSTS9001011%3а+Device+policy+contains+unsupported +required+device+state%3a+domain_joined.+Trace+ID%3а...

Answer 1

The error indicates that a conditional access or device compliance policy requires the device to be in a specific state (for example, domain_joined) that the current device does not meet. As a result, access to the security page is blocked.

To resolve this, follow these steps:

1. Make sure the device is correctly joined to the organization’s network/domain and is considered compliant:
   • Sign in to Windows with the work or school account (for example, ******@contoso.com).
   • Connect to the organization’s network via VPN or DirectAccess if working remotely.
   • Press Windows logo key + L to lock the device, then unlock it with the same work or school account.
   • Try accessing the security page again.
2. If the device is a personal device or cannot be domain-joined, contact the organization’s helpdesk or IT administrator. They must either:
   • Confirm the device is enrolled and compliant according to their policy, or
   • Adjust the conditional access/device compliance policy if personal or non-domain-joined devices should be allowed.

If the issue persists after confirming domain join and network connection, only the organization’s IT/admin team can change or relax the policy that is enforcing the unsupported required device state.

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References:

• Troubleshooting compliance error messages for a work or school account