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I have pass my Exam but certificate not visible

Divekar, Siddhesh 0 Reputation points
2026-03-19T14:01:02.1466667+00:00

I have pass my Exam but certificate not visible

Designing Microsoft Azure Infrastructure Solutions

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  1. TP 155.4K Reputation points Volunteer Moderator
    2026-03-19T14:16:50.2766667+00:00

    Hi,

    Do you have Active Azure Administrator Associate (AZ-104) certification? This is required in addition to passing AZ-305 in order to earn Azure Solutions Architect Expert certification. If you do not have it then you need to pass AZ-104 exam and both certifications will show up.

    Please click Accept Answer if the above was useful.

    Thanks.

    -TP

    1 person found this answer helpful.
  2. Q&A Assist
    2026-03-19T14:01:35.82+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To make the Designing Microsoft Azure Infrastructure Solutions (AZ-305) certificate visible after passing the exam, use the official certification support channels, as certificate and exam issues are not handled through general forums.

    1. Verify the certification in Microsoft Learn
      • Sign in to Microsoft Learn with the same account used to register for the exam.
      • Go to the profile (top-right) → Profile → Credentials → Certifications and check whether the AZ-305 exam and related certification appear.
    2. If the certificate is still missing, contact Microsoft Credentials/Certification Support
      • Use the Microsoft Credentials Support portal to open a support request so the certification team can check the exam result and fix the transcript/certificate visibility:
        • Go to Microsoft Credentials Support / Learning using the links provided in the context (for example, https://aka.ms/credentialssupport or the Certification Support links).
        • Sign in with the same Microsoft account used for the exam.
        • Fill in the support form under the Learning / Microsoft Credentials product family with details such as exam code (AZ-305), date, and that the certificate is not visible.
      • Alternatively, use the direct Certification Support links shown in the examples to create a ticket if the standard portal does not work.
    3. If Pearson VUE was the test provider and there is any doubt about exam delivery
      • Confirm with Pearson VUE that the exam was delivered successfully (they can only confirm delivery, not fix certificate visibility).
      • If Pearson VUE confirms delivery, proceed with Microsoft Credentials Support as above; only they can update the certification record and transcript.

    All transcript/certificate visibility issues (including missing AZ-305 certificates after a passed exam) are resolved only by the Microsoft Credentials/Certification Support team via a support request.

    References:

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