Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi @Sabrina Moore,
To better understand your situation and assist you securely, may I ask you to provide your invoice ID in a private message?
I’ve already initiated a private message for your convenience and included a note there. When you have a moment, please review it so I can continue assisting you effectively
To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.
Thank you for your patience and understanding throughout this process.