Microsoft Booking Page Link Error

Question

Hi there - I created a new tenant for which I am admin and when I try and sent up a booking page the link fails and the page just says "some error occurred." I have tried emptying cache and also unpublished and republished and no joy - any ideas?

Answer 1

Hi @Paul Halsall,

Welcome to the Microsoft Q&A forum.

I would like to provide you with the following information:

First, please make sure that a valid license and Microsoft Bookings have been assigned to your account.

How to check the license and Microsoft Bookings

Please follow the steps below:

Step 1: Go to admin.microsoft.com

Step 2: Click Users > Active users, then select your account

Step 3: Click Licenses and apps, then scroll down

Step 4: Make sure a license has been assigned to your account

Step 5: Under Apps, scroll down and check whether Microsoft Bookings is selected

• If Microsoft Bookings is already selected, please uncheck it, then check it again.

Check the Booking page

Next, please follow these steps to verify the Booking page:

Step 1: Go to Microsoft Bookings

Step 2: Click Share to get the booking page link

Step 3: Open an incognito/private browser window and paste the link to check whether the issue still occurs

• If the link works normally, the issue may be caused by browser extensions (for example: ad blockers, VPNs, etc.). Please try disabling each extension one by one to identify which one is causing the problem.

If the issue still persists

• If the issue continues, I recommend creating a new Booking page and testing again.
• If the issue still occurs even after creating a new Booking page, I recommend opening a support ticket with Microsoft Support for further investigation.

How to open a Microsoft support ticket

Please follow these steps:

Step 1: Go to admin.microsoft.com

Step 2: Click Help & Support

Step 3: Enter the subject: Need to check Booking page

Step 4: Click Contact Support

Step 5: Choose your preferred contact method

Once the ticket is received and assigned to an agent, the agent will proactively contact you using the selected method and assist with a more in-depth investigation of this issue.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Answer 2

The tenant and Bookings setup steps in the available information don’t list a specific “some error occurred” failure when opening the public booking link, but there are a few concrete checks that can be done based on how Bookings pages are created, published, and accessed:

1. Confirm the booking page is fully created
   • In Bookings, go to Shared booking pages and make sure the page is listed and not in a partially created state.
   • If the initial 4‑step wizard was exited before selecting Create, progress is not saved and the page must be created again:
     1. From Shared Bookings, select Create booking page.
     2. Complete all four steps (business info, staff, service, who can book) and select Create.
     3. After creation, select Get started and verify the page opens correctly from inside Bookings.
2. Verify the page is actually published
   • In the left navigation, select the relevant calendar, then Booking page.
   • Ensure the page is published (if there is an Unpublish button, it is currently published). If it shows Publish, select it, wait for completion, and then test the link again.
3. Check access control settings
   • On the Booking page tab, review:
     • Require a Microsoft 365 account from my organization to book: If this is enabled, only signed‑in users from the tenant can open the page. If testing from a different account or browser profile, the page may fail to load as expected.
     • Disable direct search engine indexing of booking page: This only affects search engines, not direct access, but confirm the link is being opened directly (copied from the Booking page) and not via a cached or altered URL.
4. Re‑copy the booking link from the Booking page tab
   • Still on the Booking page tab, copy the booking page URL again from there (not from browser history or an old email) and test it in a private/incognito browser window.
   • If using campaign IDs, verify the URL is correctly formatted:
     • Base URL example: …/bookings/
     • With campaign ID: …/bookings/?RefID=Twitter
     • Only alphanumeric, underscore, or hyphen are allowed in the RefID value. An invalid character can cause the page to fail.
5. Test without any modified URL
   • If a customized or tracked link is being used (for example with ?RefID=), test the raw booking URL from the Booking page tab with no query parameters to rule out URL formatting issues.
6. If the issue persists
   • Because the tenant is new and the admin is already clearing cache and re‑publishing, and there is no documented product‑side error for this generic “some error occurred” message in the provided information, the next step is to open a support case from the Microsoft 365 admin center so the tenant and Bookings mailbox can be checked server‑side.

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References:

• Customize and publish your booking page
• Set up your shared booking page in Microsoft Bookings
• Shared Bookings Frequently Asked Questions (FAQ)