Redeeming a code now working

Question

So a friend in the UK bought me Minecraft and whenever I go to use the redeem code it won't let me. Changing my region to the UK doesn't work either, what can I do?

Answer 1

Hi Cherry,

Minecraft does not support a cross border transaction gift I am afraid.Minecraft gift codes are region-locked and can only be redeemed in the same country or region where they were purchased.

The best solution is for your friend to request a refund from the Microsoft Store. Microsoft generally allows refunds for unredeemed codes. Once refunded, they can either send you the money so you can buy it directly in your region.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!