Overwatch coins bundle not showing up after purchase

Question

Hello!

I bought a bundle of Overwatch coins (almost 30$ CAD) throught the microsoft store and it never appeard in my Overwatch/battlenet account...but both my battlenet and Xbox account are linked.

Could I get my coins or a refund??

it's been almost 24h... still no coins in my account but I can see my purchase history...

Answer 1

Hello Katherine Bourbonnais,

Thanks for reaching out. It's been three days, have the coins appeared for you?

If not, here's what I'd suggest:

1. Try restarting the Battle.net client and Overwatch

Fully close both apps, sign out, sign back in, and check your coin balance again. Sometimes delivery just needs a fresh session to register.

2. Make sure the right accounts are linked

Confirm that the Microsoft/Xbox account used to make the purchase is the same one linked to your Battle.net profile in-game. A mismatch here is a common cause of missing coins.

3. Contact Blizzard Support

Since Overwatch coins are delivered and managed by Blizzard — not Microsoft — if the above doesn't help, Blizzard Support would be the right team to investigate the delivery on their end.

4. If you'd prefer a refund instead

Since the purchase shows in your Microsoft order history, you can request a refund via: https://account.microsoft.com/billing/orders — select the order and choose Request a refund, noting that the coins were never delivered.

I hope this gets resolved quickly for you.