The "My Templates" option has disappeared from Outlook

Question

Hi, the "My Templates" option has disappeared from Outlook in the desktop application. Is there any way to reactivate it?

Thanks and regards

Answer 1

Dear @ANSELMO DEL ANGEL,

Thank you for reaching out regarding the missing My Templates option in Outlook. Based on my research, your situation appears to be similar to an issue that some other users have recently reported. Microsoft is currently investigating this behavior in certain environments.

For reference, please review the answer and link provided by Q&A Assist above. At this time, there is unfortunately no client‑side workaround to manually re‑enable the feature while the incident is active. Once Microsoft’s fix has finished deploying, the add‑in should automatically reappear without requiring any changes on your device.

For issues of this nature, I recommend that the Global Administrator in your organization create a service request with Microsoft Support to help prioritize a fix for your tenant. For detailed instructions, please see: Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

If Microsoft releases a confirmed fix or update, I’ll be happy to share it here. Please let me know if you need anything else. Thank you for your patience and understanding, and I wish you a wonderful day ahead.

Answer 2

Is this option, ie the new method of creating templates, only available on Microsoft 365? Despite it apparently being fixed I still can't see it. I can create templates using the old method as found in apps but the new method is not there. When I click Apps, My Templates it even asks if I want to use the new method "Access Mail Templates" but if I click on this there is nothing there.

Answer 3

This is documented in the article at https://support.microsoft.com/en-us/office/my-templates-are-missing-from-outlook-34967a7a-7a80-4d72-bb45-a43ecdc93678 .

Answer 4

The missing “My Templates” button is a known Outlook issue currently under investigation (service incident MO1243496 / EX1238375). It affects the My Templates, Viva Insights, Salesforce, and other add-ins in classic Outlook, new Outlook, and Outlook on the web.

There is no client-side fix to re-enable it while the incident is active. Once Microsoft’s fix finishes deploying, the add-in should automatically reappear without changes on the device.

If tenant-level configuration needs to be checked or re-enabled by an admin, the following Exchange Online PowerShell commands can be used:

1. Connect to Exchange Online PowerShell. See Connect to Exchange Online PowerShell.
2. Start a transcript (optional, for support):

      Start-Transcript -Path "C:\mytemplates\MySession.txt" -Append
   

3. Check the My Templates add-in status:

      Get-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93
   

4. Ensure it is enabled for the organization:

      Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true
   

5. Verify add-ins:

      Get-App
   

If the problem persists after Microsoft reports the incident as resolved, open a support ticket through the Microsoft 365 admin center so support can review tenant logs and, if requested, collect traces as described in the article.

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References:

• My Templates are missing from Outlook
• Create an email message template