a 1 year subscription to microsoft 365 personal expiring after 1 month

Question

I bought a new computer from Costco in February. I received a 1 year subscription to microsoft 365 personal. It was activated Feb. 17. Now I have an email saying I need to pay $99.99 that my subscription expires March 23. NO, it should be good until Feb of 2027.

Answer 1

Hi, I'm John! I will help you with this.

A 1-year Microsoft 365 Personal should not expire after 1 month.

To help narrow down the issue:

1. Where exactly did you activate it? (preinstalled on the PC or via a product key?)
2. Did you redeem it at https://account.microsoft.com/services?
3. What subscription do you see listed there, and what is the exact expiry date shown?
4. Do you have more than one Microsoft account signed in on that device?

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Sometimes this happens if:

• A trial subscription (1 month) was activated instead of the full 1-year
• The 1-year license was never properly redeemed
• It was redeemed on a different Microsoft account

Also, the $99.99 email, can you confirm if it’s from Microsoft and not a scam? Check the sender carefully.

Please check your Services & Subscriptions page and tell me what it shows. That will help narrow this down quickly.

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Click "Add comment" to let me know.

Regards,

John J.D.