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NarayanaKarthik-4422 asked JimmyYang-MSFT commented

Microsoft Surface Hub 2 failed to sign in

HI Microsoft Tech Team,

I was able to do sign in on the Surface Hub 2 last week and Teams was working as expected.

Now the Surface Hub is showing the error, its unable to sign-in on teams.

Error code: 0x80131500

Surface Hub OS Version 10.0 (Build 19042.1266)
Serial NO: 000031311062

I was able to sign-in on my pc using the same Conference Room account and able to do Teams call


office-teams-windows-itpro
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Hi @NarayanaKarthik-4422

Have you tried to change another account to login in?

It firstly recommend you try to manually update a Microsoft Teams Rooms device to see if it can be fixed.

In addition, you could try to perform a factory restore and use the Microsoft Teams Rooms recovery tool. For more details, you could learn it from:

https://docs.microsoft.com/en-us/microsoftteams/rooms/recovery-tool

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@NarayanaKarthik-4422

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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