Cannot access Microsoft Admin account

Question

Cannot access Microsoft Admin account

Jeanie Houtekamer 0

I am unable to get into Our Admin account associated with [Moderator note: personal info removed]. The email that is associated with resetting the password is no longer available. How can I get back to admin. Our email is down and I cannot find out why. PLEASE HELP!!!!

Lia V 6,355 Reputation points Microsoft External Staff Moderator

2026-03-23T15:07:48.1433333+00:00

Hi @Jeanie Houtekamer,

I am following up on the support thread discussed earlier. At this stage, I am continuing to review the information shared in order to gain a clearer understanding of the issue and identify the most effective resolution.

If there are any additional details you can provide, or if there is a specific area you would like addressed, please feel free to share them in the private message at your convenience. I would be happy to focus accordingly and assist further as needed.

Thank you once again for your patience and continued collaboration. I look forward to hearing from you soon.

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Lia V 6,355 Reputation points Microsoft External Staff Moderator

2026-03-23T15:07:48.1433333+00:00

Hi @Jeanie Houtekamer,

I am following up on the support thread discussed earlier. At this stage, I am continuing to review the information shared in order to gain a clearer understanding of the issue and identify the most effective resolution.

If there are any additional details you can provide, or if there is a specific area you would like addressed, please feel free to share them in the private message at your convenience. I would be happy to focus accordingly and assist further as needed.

Thank you once again for your patience and continued collaboration. I look forward to hearing from you soon.

Answer 1

Lia V 6,355 Microsoft External Staff Moderator

Hi @Jeanie Houtekamer,

Thank you for your question regarding the problem you are experiencing with accessing your admin account.

To ensure we resolve this securely, I have initiated a private message for your convenience and left a note there. At your earliest availability, please review that message so I can assist you more affectively.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

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Thank you for your attention to this matter. I look forward to your response.

Jeanie Houtekamer 0 Reputation points

2026-03-20T01:18:11.7466667+00:00

Where is private answers
Lia V 6,355 Reputation points Microsoft External Staff Moderator

2026-03-20T15:04:09.9033333+00:00

Hi @Jeanie Houtekamer,

Thank you for your response.
I’ve sent another note via private message. Could you please check and let me know if it’s visible now?

I look forward to your updates.

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Cannot access Microsoft Admin account

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