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would like to speak with a person

Jane Langille 0 Reputation points
2026-03-19T20:04:12.0633333+00:00

Would like to speak with a person. Can't get my device to recognize subscription and would like some personal guidance

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. John Jefferson Doyon 69,755 Reputation points Independent Advisor
    2026-03-19T20:39:49.2933333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. When you say your device can’t recognize the subscription, do you see any error message? If yes, what exactly does it say?
    2. Did you recently buy or renew your Microsoft 365 subscription?
    3. Can you check here: https://account.microsoft.com/services does it show as active?

    If you haven't tried anything yet:

    • Make sure you're signed in with the same Microsoft account that the subscription is linked to.
    • Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

    If the issue persists, please provide more details by answering my questions.

    Click "Add comment" below to let me know.

    Regards,

    John J.D.

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