how do I get a refund

Question

I'm trying to cancel my subscripton and get a refund

Answer 1

Please go to https://account.live.com

Sign into your Microsoft account. Then go to subscription. Click on Manage for the subscription plan you want to cancel.

As for refund, you need to contact support.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To get a refund for a Microsoft 365 or other Microsoft subscription, cancellation must be done first, then eligibility is determined automatically based on the subscription and country.

For Microsoft 365 (Basic, Personal, Family, or Premium):

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that purchased the subscription.
2. Find the Microsoft 365 subscription and select Manage.
3. On the next page, select Cancel (it may appear as Upgrade or Cancel).
4. Follow the on-screen steps. After cancellation, refund eligibility is evaluated. In some countries (Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, Turkey) a prorated refund may apply. See the prorated refund details in Countries with prorated refunds for Microsoft subscriptions.

For Copilot Pro:

1. Go to https://account.microsoft.com/services and sign in with the account used to buy Copilot Pro.
2. Find the Copilot Pro subscription and select Manage.
3. Select Cancel and follow the instructions.
   • If cancellation is within the specified refund window, a refund is issued.
   • If outside the refund window, turn off recurring billing instead so future charges stop.
   • If Copilot Pro was purchased via Google Play or Apple App Store, request cancellation/refund through their support pages instead.

For other Microsoft subscriptions (Clipchamp, extra OneDrive storage, etc.):

1. Go to https://account.microsoft.com/services and sign in with the purchasing account.
2. Find the subscription and select Manage.
3. Select Cancel (or Upgrade or Cancel) and follow the instructions.
4. In certain countries (Canada, Israel, Korea, Turkey, and some others for longer renewed subscriptions), cancellation may include a prorated refund as described in the prorated refunds article.

General notes:

• Not all cancellations result in a refund; eligibility depends on timing, subscription type, and country.
• If the subscription was bought through Google Play or Apple App Store, their refund processes must be used.
• If the charge is not recognized, use the Manage your payments section of the Microsoft account dashboard to investigate, then follow the refund guidance.

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References:

• How to get a refund on a Microsoft subscription
• Request refund - Microsoft Q&A
• I need a refund on the Microsoft 360 - was just charged for it, and the instructions are unclear on how to get a refund. - Microsoft Q&A
• Game Pass refund - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A