How to fix my system update check not loading and apps not installing

Question

A few days ago my computer was fine and ever since the last update on windows my computer is acting very wierd. My Roblox has been having trouble starting and ever since yesterday, hasn't started at all. I tried reinstalling Roblox but the installer keeps crashing when I run it. When I check for updates on windows, it won't load. I also asked AI and apparently my BITS isn't starting with error 1503. When I tried to run the command (DISM.exe /Online /Cleanup-image /Restorehealth) it said the repair content couldn't be found anywhere.

Answer 1

Hi Tiernan Stimpfl,

Does the problem go away after uninstalling the recent update?

Please try uninstalling the recent update following this article: How to uninstall a Windows Update.

If you have any updated information, please feel free to let me know.

Answer 2

Hi,

Have you tried to clear the temp files and cache of Roblox?

If not, please try the following steps.

Temp files:

• Make sure Roblox is not running in the background before you delete any files. Check the task manager.
• Press Win key + R and then type: %temp%
• Hit enter. This will open your temporary files; you can delete all of them or find any related temp on Roblox.

Cache files:

• Press the Win key + R and then type %localappdata%\Roblox
• Hit enter. Open the Cache folder and delete its contents:

You may also delete the files on the logs and downloads.
Empty your Recycle Bin and restart the PC.

If the issue persists, please uninstall Roblox again and then make sure to restart your PC. Install Roblox again.

If you need additional assistance, please let me know.

Stay Safe!

Answer 3

Follow these steps in order, testing Windows Update and app installs (Roblox, Store apps) after each major step:

1. Run the Windows Update troubleshooter
   1. Select Start > Settings > System.
   2. Select Troubleshoot > Other troubleshooters.
   3. Find Windows Update and select Run.
   4. Apply any fixes it suggests, then try checking for updates again.
2. Check that required services are running (including BITS)
   1. Press Win + R, type services.msc, press Enter.
   2. Find Background Intelligent Transfer Service (BITS).
      • Double‑click it.
      • Set Startup type to Automatic.
      • If Service status is Stopped, click Start.
      • Click Apply > OK.
   3. Do the same check for Windows Update service (set to Automatic, start it if stopped).
   4. Close Services and try Windows Update again.
3. Repair Windows system files
   1. In the search box on the taskbar, type command prompt.
   2. Right‑click Command Prompt and select Run as administrator.
   3. Run the DISM repair command:

            DISM.exe /Online /Cleanup-image /Restorehealth
      

      Wait for it to complete and confirm it finishes successfully.
   4. Then run System File Checker:

            sfc /scannow
      

   5. Wait until verification reaches 100%, then close Command Prompt.
   6. Try Windows Update and the Roblox installer again.
4. Reset Windows Update components (including SoftwareDistribution and Catroot2)
   1. Open Command Prompt as administrator again.
   2. Run these commands one by one, pressing Enter after each and waiting for completion:

            net stop bits
            net stop wuauserv
            ren %systemroot%\softwaredistribution softwaredistribution.bak
            ren %systemroot%\system32\catroot2 catroot2.bak
            net start bits
            net start wuauserv
      

   3. Close Command Prompt and restart the PC.
   4. After restart, open Settings > Windows Update and select Check for updates.
5. Check disk and repair drive errors
   1. Open Command Prompt as administrator.
   2. Run:

            chkdsk /f C:
      

   3. When prompted, allow it to schedule on next restart, then restart the PC and let the check complete.
   4. After it finishes, test Windows Update and app installs again.
6. Perform a clean restart (clean boot) to rule out conflicts A clean restart starts Windows with a minimal set of drivers and startup programs, which can remove conflicts that block updates or installers. Follow the steps in “Perform a clean restart into Windows” in the referenced article, then:
   1. In the clean‑restart state, try Windows Update again.
   2. Try running the Roblox installer.
7. If corruption persists: in‑place repair / clean installation If Windows Update still does not load and apps still will not install after all steps above, Windows may be heavily corrupted. a. In‑place repair (keeps files and apps)
   • Go to the Windows 11 software download page and download the Windows 11 ISO / tool.
   • Run Setup.exe from the ISO inside Windows.
   • Choose to keep personal files and apps.
   • Complete the repair install, then test Windows Update and app installs.
   b. If that fails, perform a clean installation of Windows 11
   • From the same software download page, select Download tool now and follow the instructions for a clean installation.
   • Back up important data first, as this will remove apps and settings.

These steps address broken BITS/Windows Update services, corrupted system files, and damaged update components, which are the most likely causes of Windows Update not loading and installers (like Roblox) failing after an update.

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References:

• Troubleshoot problems updating Windows
• Most common Windows Update problems
• i get this code when i try to update windows 0x8007041D. - Microsoft Q&A
• Plethora of issues relating to windows and possibly security. - Microsoft Q&A
• New laptop MSI won't go past update installation at first boot - Microsoft Q&A