My OneDrive does not show my upgrade. I still get error.

Question

My OneDrive does not show my upgrade. I still get error. I've upgraded.

Answer 1

Hi! If you recently upgraded your storage and it already shows as active at account.microsoft.com/services, the update may still take 24 to 48 hours to fully sync across all Microsoft services.

Answer 2

The purchased OneDrive upgrade increases cloud storage in the OneDrive account, not storage on the local device. The additional space will show in the OneDrive web interface, but the local disk capacity on the laptop will not change.

If the upgraded storage appears correctly online but errors still occur on the laptop (for example, storage exceeded or sync errors), unlinking and relinking OneDrive on the device can help. One approach that has resolved similar issues is:

1. Unlink OneDrive from the computer.
2. Delete or move at least one file so that the account is clearly under the storage limit.
3. Relink/sign in to OneDrive so it refreshes the storage status and sync relationship.

If the error persists, verify the storage status in OneDrive on the web to confirm that the upgrade is active and that the total used space is below the new quota.

---

References:

• Why is Microsoft Support not working? -- Extra OneDrive storage missing - Microsoft Q&A
• storage exceeded in outlook after purchasing MS 365 subscription - Microsoft Q&A