Refund needed

Question

I was charged 134.00 and I need to cancel and get a partial refund, please. I am on disability and cannot afford it

Answer 1

Hello Cynthia Webb,

I understand that you are having issue with canceling Microsoft 365 Trial Subscription. I truly understand how you feel. Let me assist you go through this situation.

1. Cancel the unwanted subscription (required for refund eligibility)

It requires cancellation before refund eligibility can be checked.

Go to: https://account.microsoft.com/services/microsoft365 Select the older Microsoft 365 subscription Choose Manage > Cancel Complete cancellation

Please note: Not all cancellations automatically result in a refund, but cancellation is mandatory to proceed

2. For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

Go to https://support.microsoft.com/home/contact Search for "Refund Microsoft 365 subscription" in the search box.     Click "Get Help", then scroll to the bottom and select "Contact Support”. When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund Look for and select "Chat with a support agent in your web browser" (during business hours). Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

To cancel the subscription and check if a partial refund is available, follow these steps:

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was charged.
2. Find the Microsoft 365 subscription that shows the 134.00 charge and select Manage.
   • If you only see Turn on recurring billing instead of Manage, the subscription is already set to expire on the date shown and will not be charged again.
3. On the next page, select Cancel (it may appear as Upgrade or Cancel).
4. Follow the on‑screen instructions to complete cancellation. During this process, eligibility for a refund (full or prorated, depending on region and terms) is evaluated.

Important details from the policy:

• Not all cancellations result in a refund; eligibility depends on the subscription type, timing, and local regulations.
• In some countries (including Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, and Turkey), canceling may entitle to a prorated refund depending on subscription length and renewal status.
• If the subscription was purchased through Google Play or the Apple App Store, cancellation and refund must be requested through their support instead.

If the charge is not recognized or seems incorrect, use the Manage your payments area of the Microsoft account dashboard to investigate the charge, and if needed, follow the guidance for unauthorized or accidental purchases.

If online steps do not resolve the issue or no refund option appears, contact Microsoft Support (billing) so an agent can review the specific charge and discuss refund options based on the account and region.

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References:

• How to get a refund on a Microsoft subscription
• Cancel an order or pre-order from Microsoft Store