Signing into Xbox app tells me to connect to internet, even when I already am. And whenever I try connecting through the web, it works

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Signing into Xbox app tells me to connect to internet, even when I already am. And whenever I try connecting through the web, it works

Kaiser 20

Whenever I try to sign into my microsoft account for the Xbox app (minecraft installer too), it says I'm not connected to the internet, but when I try signing in on the web version (Opera GX), it works fine. Any ways to fix this? (I'm on windows 11 btw, my laptop is a ASUS Zenbook14x OLED if that helps)

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Answer 1

ḊḀṙḲḧḕḀṙṮẒ 80

Check if the 'Gaming Services' service is actually running from an administrative CMD prompt...

sc stop GamingServices
sc start GamingServices

As reinstalling Gaming Services & the XBOX app didn't work, you could create a new local user account temporarily, then just add your M$ account to the Store & not profile-wide (pretty sure you'll get a prompt about adding the account system-wide); just click "applications only." This is so the XBOX & other related apps can update to their latest versions. Try disabling the 'Windows Firewall' temporarily & try logging in again; remember to enable it again, though it should auto-enable again after 5m.

Also, for future reference, instead of the laborious AI steps detailed above for repairing/fixing troublesome UWP apps, RMB 🪟 click 'Installed Apps' @ the top, find the troubling app, RMB 'Advanced Options' scroll down, and try a 'Repair' first, then 'Reset' if repair didn't work, then as a Hail Mary try 'Uninstall' and then reinstall via the M$ Store.
User's image

REPAIR1

REPAIR2

Kaiser 20 Reputation points

2026-03-22T19:57:27.73+00:00

Yeah so I tried the first part like creating a new account yet it didn't work still
Kaiser 20 Reputation points

2026-03-22T20:51:17.19+00:00

Never mind, it works now (Aside from logging into the xbox app and the microsoft store) I was able log into my minecraft and everything. Thanks

Answer 2

Hendrix-V 12,725 Microsoft External Staff Moderator

Hi Kaiser,

Thank you for reaching out. I understand how confusing it can be when the Xbox app or Minecraft installer reports that there’s no internet connection, even though signing in through a web browser works normally.

In this situation, web browsers and Windows apps use different sign‑in components. When the Windows app sign‑in services aren’t responding correctly, the app may display a connectivity message even while your internet connection is active.

Please try the following steps to resolve the issue, in order:

1, Sync system time

Go to Settings > Time & language > Date & time
Turn on Set time automatically and select Sync now

2, Reset Microsoft Store cache

Press Windows + R
Type wsreset.exe and press Enter
Restart the device after the Store opens

3, Verify Xbox services

Press Windows + R, type services.msc
Ensure these services are running:
- Xbox Live Auth Manager
- Xbox Live Game Save
- Xbox Networking Service
- Microsoft Account Sign‑in Assistant

4, Re‑add Microsoft account

Go to Settings > Accounts > Email & accounts
Remove the Microsoft account under Accounts used by other apps
Restart, then add the account back

5, Temporarily disable VPN or network filters

Turn off any VPN or custom DNS services
Try signing in again

6, Check network profile

Go to Settings > Network & Internet
Ensure the active network is set to Private

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Kaiser 20 Reputation points

2026-03-21T08:27:17.8733333+00:00

Hey there Hendrix,

Yeah so it didn't work I followed all your steps, I have a image of the screen when it says it didn't work

Thanks,

Kaiser
Hendrix-V 12,725 Reputation points Microsoft External Staff Moderator

2026-03-22T03:56:55.27+00:00
Hi Kaiser,

Thank you for sharing the screenshot. The message shown - “You’ll need the Internet for this” with error code 0x800704cf - indicates that the Xbox app is unable to reach required Windows sign‑in services, even though general internet access is available and web sign‑in works correctly.

This behavior typically occurs when specific Windows networking or Microsoft account components used by apps are not responding as expected.

Please follow the steps below carefully, in order:

1, Reset Windows networking stack

Open Command Prompt (Run as administrator)

Run the following commands one by one:

netsh winsock reset

netsh int ip reset

ipconfig /flushdns

Restart the device

2, Confirm Microsoft Account Sign‑in Assistant

Press Windows + R, type services.msc

Ensure Microsoft Account Sign‑in Assistant is:

Status: Running

Startup type: Automatic

3, Check proxy settings

Go to Settings > Network & Internet > Proxy

Turn Use a proxy server OFF

Ensure Automatically detect settings is ON

4, Repair Xbox and Microsoft Store apps

Go to Settings > Apps > Installed apps

Select Xbox App > Advanced options > Repair

Do the same for Microsoft Store

Restart and try signing in again

5, Verify network adapter status

Press Windows + X > Device Manager

Expand Network adapters

Disable the active adapter, wait 10 seconds, then re‑enable it

Let me know the result after these steps. I look forward to hearing from you.
Kaiser 20 Reputation points

2026-03-22T04:18:52.95+00:00

Nope it still didn't work, but this time I did notice the microsoft store app not appearing in my installed apps
Hendrix-V 12,725 Reputation points Microsoft External Staff Moderator

2026-03-22T06:53:21.21+00:00
Hi Kaiser,

Thank you for the update. The fact that Microsoft Store does not appear in Installed apps is a key finding.

The Xbox app and Minecraft installer rely on Microsoft Store components to handle sign‑in and licensing. When the Store is missing or not registered, Windows apps may display “You’ll need the Internet for this” (0x800704cf) even though the device is online and web sign‑in works correctly.

To restore Microsoft Store, please try these following options:

Option 1: Re‑register Microsoft Store

Right‑click Start > select PowerShell (Admin)

Run the command below:

Get-AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart the device

Check Settings > Apps > Installed apps for Microsoft Store

Option 2: Repair missing app components via Xbox app

Open the Xbox app

If prompted that system components are missing, select Install

Allow all listed components (including Microsoft Store) to install

Restart and try signing in again

You can also reset app framework services

Press Windows + R

Type wsreset.exe and press Enter

Restart the device

I appreciate you identifying this detail. Once Microsoft Store is restored, Xbox app sign‑in and Minecraft access typically resume normally.
Kaiser 20 Reputation points

2026-03-22T06:56:49.2733333+00:00

Hey again hendrix, Um I'm having this problem when I copied the code. What should I do?
Hendrix-V 12,725 Reputation points Microsoft External Staff Moderator

2026-03-25T01:05:04.9366667+00:00
Hi Kaiser,

Thank you for sharing the screenshot. The error shown (HRESULT: 0x80073D02 – resources it modifies are currently in use) means that the Microsoft Store components are locked by running Windows processes, so they cannot be re‑registered while Windows is fully loaded.

What you should try next is to run the command in Safe Mode:

Go to Settings > System > Recovery

Select Restart now under Advanced startup

Choose Troubleshoot > Advanced options > Startup Settings

Select Restart

Press 5 for Safe Mode with Networking

Once signed in, open Windows Terminal (Admin)

Run the same command again then restart normally and check Installed apps for Microsoft Store

Get-AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

It’s great to hear that you’re now able to log into Minecraft. You’ve taken all the right steps, and I’m glad to see things working smoothly for you. Once Microsoft Store is successfully restored, Xbox app sign‑in should resume normally.

Answer 3

Follow these steps on Windows 11 to fix Xbox app sign-in saying there’s no internet even though the browser works:

Confirm Windows actually sees an internet connection
- On the taskbar, check the Wi‑Fi or Ethernet icon.
- If it shows No Internet, follow the Wi‑Fi troubleshooting steps:
  - Run the Network troubleshooter in the Get Help app from the Wi‑Fi article: Run the troubleshooter in Get Help.
  - Make sure the PC is connected to the correct Wi‑Fi and that other apps (e.g., Store, Edge) can reach the internet.
Check basic connectivity from the lock screen
- Sign out or lock the PC.
- On the lock screen, select Network and make sure it is connected.
- Some Microsoft account sign-in flows require that Windows itself (not just the browser) has an active connection.
Make sure Windows and Microsoft Store are up to date
- Go to Start > Settings > Windows Update > Check for updates and install all available updates.
- Open Microsoft Store > Library > Get updates and let it update all apps and services.
Update/repair Gaming Services and Xbox app
- Sometimes Gaming Services or the Xbox app get into a bad state and break sign-in.
- Update Gaming Services:
  1. Open PowerShell as administrator.
  2. Run:
```
        get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
```
  3. In the same PowerShell window, run:
```
        start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
```
  4. In Microsoft Store, install Gaming Services again.
- If the Xbox app itself is outdated or broken, repeat a similar process for the Xbox app as described in the sandbox troubleshooting:
  1. In PowerShell as administrator:
```
        get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
```
  2. Then run:
```
        start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
```
  3. Install the Xbox app from the Store page.
Restart the PC
- After reinstalling Gaming Services and/or Xbox app, restart the PC and try signing in again from the Xbox app and Minecraft installer.

If the issue persists after these steps, repeat the network troubleshooter and verify that no VPN or firewall is blocking Xbox services.

References:

Kaiser 20 Reputation points

2026-03-19T23:14:55.0233333+00:00

yeahh this didn't work

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Signing into Xbox app tells me to connect to internet, even when I already am. And whenever I try connecting through the web, it works

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