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I have a Microsoft developer account that i lost the authenticator access to as my phone was lost and when I tried to log back in the authenticator and codes were the only 2 options.
Kindly help me recover my account, very important files were stored in the account. I am unable to raise this issue as it asks me to log in to that particular account that i don't have access to!!
Thank You
A cloud-based identity and access management service for securing user authentication and resource access
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Welcome to Microsoft Q&A Platform
I understand that you're having trouble logging into the Azure portal because you haven't received the code needed in the Microsoft Authenticator App to verify your MFA.
In this case, if there is another global administrator from your tenant, they can help you to reregister your MFA.
Admin has to perform below steps to reset your MFA so that you can re-register for authenticator app.
If you are not aware of another global administrator or you are the only global admin in your tenant, please let us know. We will guide you further.
I do not know who the global administrator is and how to connect with him/her, i only had authenticator as the 2FA setup no phone number nothing please guide me
Thank you for your reply.
To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:
Please send me the detail via private message. So, we can assist you further.
Hello Nikhil Choudhary
Thank you for your patience.
We engaged with the Microsoft Data Protection team we have received the confirmation that your MFA issue has been resolved now. Let us know if you need any further assistance from our end.
Thank you for contacting Microsoft Q&A!