Office Stopped Working / says I am not connected to the internet

Question

Suddenly my office products are saying they need to be activated and when I try that, I get an error message saying I am not connected to the internet. I am connected (and have tried multiple WiFis). I am actively logged into my Windows account (online) and see my Drive and see my valid Office 365 subscription.

I have logged back into Office using my son's education / college Office account and then it works (and I see his add-ins and his files). But then when I log out of his office and go back to try mine, it again says I am not connected to the internet. What is wrong?

Answer 1

Hi,

Are you signed in with more than one account on this device?

Sign out of all Office apps, then go to Settings > Accounts > Email & accounts and remove extra work or school accounts. Open Control Panel > Credential Manager > Windows Credentials and delete all Office related entries. Restart your PC, open Word, then sign in again with your correct subscription account.