How to get in contact with security agent

Question

Hello,

I am trying to recover my microsoft account that someone stole from me. When I call the Ai says to do everything through the web and you cant talk to anyone. Ive done 2 acount recovery forms and heard nothing back over 24hrs i don't every get the emails about ticket being made or anything

I would like to know if i can call someone or a live chat or something

Answer 1

Hello Scott Bredden,

I understand how stressful it is to lose access to your Microsoft account, especially when it appears to have been taken over. In addition to Q&A Assist, please check the following.

About your returning result, when you submit the Microsoft account recovery form, the result is sent to the alternate “working email address” you entered at the start of the form.

• Responses are typically sent within 24 hours, but delays can occur
• Submitting multiple recovery forms at the same time can slow the process, so it’s best to wait for a result before trying again

Please also check:

• Spam / junk folders
• Any email filters or rules on the alternate email account

About contacting support, if you prefer to speak with a live support agent, you can contact Microsoft Support directly for further assistance. For personal account/product, it mainly offers live chat and, depending on your subscription/region, an option to request a callback:

• Go to Contact - Microsoft Support
• In the search box, type the brief description of your issue.
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select "Other Products"; Under Category, select "Manage account security".
• Look for and select "Chat with a support agent in your web browser" (during business hours) or a similar callback option (if available). Explain your situation clearly.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 3

Direct phone support cannot bypass the automated Microsoft account recovery and security processes. Recovery and security verification for stolen or hacked Microsoft accounts must go through the official online flows.

For a stolen or compromised Microsoft account:

1. Use the hacked/compromised account helper: go to How to recover a hacked or compromised Microsoft account and select Start. This tool asks for the email or phone and then either provides self-help steps or offers the option to talk to an agent, depending on what is available for the scenario.
2. If locked or blocked when signing in (for example, no Next button): follow the aka.ms/ link shown on the lock screen and submit the reinstatement form. A Microsoft Online Safety agent reviews it and contacts by email; do not submit multiple requests in parallel because that can slow the response.
3. If access to security info is lost (codes not received, old phone/email, etc.): follow Common problems with two-step verification for a work or school account → I've lost access to my security info. If no security info works and the password is not known, the only option is to submit the Microsoft account recovery form as described in Help with the Microsoft account recovery form.

Regarding the recovery form and responses:

• After submitting the Microsoft account recovery form, Microsoft sends the result to the alternate “working email” entered at the start of the form, typically within 24 hours.
• If the account cannot be verified, the form can be resubmitted, up to two times per day, with as much accurate detail as possible (previous passwords, contacts, subject lines, etc.).
• Support agents are not allowed to manually reset passwords or change account details outside these automated flows.

To reach a live support agent (chat or callback) about the recovery process itself:

• Sign in with any working Microsoft account (or create a new one) and use the Contact Support/Get Help experience as described in the Q&A references:
  • Go to the Microsoft Support contact page.
  • Search for terms like “recover account” or “Account Recovery”.
  • Choose the product area such as Microsoft account & billing or Manage Account Security.
  • Continue through the prompts until options such as Chat with a support agent in your web browser or Call me back appear (availability depends on region and product).

Even when connected to a live agent, account access is still governed by the automated recovery and security systems; agents can guide through the process and help interpret errors but cannot override verification requirements.

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References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Microsoft account has been locked
• Common problems with two-step verification for a work or school account
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