Windows Store not downloading

Question

I managed to install the ChatGPT app on my work laptop (Microsoft) through the Microsoft Store and my personal Laptop (Apple). I'm now trying to install on my personal PC (Microsoft) but the Microsoft Store has just been stuck on "queued" for over an hour.

"Download now" doesn't work and neither does "cancel download"

Kaspersky shows as a trusted app and it not blocking the install.

I've run the wsreset.exe command, this does not work

Answer 1

Hi,

I suggest temporarily disabling or uninstalling any third-party antivirus software to avoid conflicts. Then reinstall the Windows Store and try again.

Uninstalling and reinstalling the Windows Store.

Press Windows Key + X and choose Windows PowerShell (Admin). Copy and paste the command below and hit Enter.

Get-AppxPackage -Name "Microsoft.WindowsStore" | Remove-AppxPackage

Note: Please complete the process before proceeding.

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After that, reinstall the Windows Store.

Press Windows Key + X and choose Windows PowerShell (Admin). Copy and paste the command below, then hit Enter.

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Wait 2 minutes, then reboot your computer and try again.