Communication Service Quota Increase request

Question

I am not able raise quota increase request from Azure portal
its keep on giving me copilot instruction and no where i can see contact support after instruction

Answer 1

Hii @Anuj J,

Thank you for reaching out to us regarding the issue and for providing your suggestion @TP.
You are looking to increase your email sending quota for Azure Communication Services. For this you need to create a support request. Before you make the request, assess how many emails you plan to send. Consider key factors like:

• Maximum messages per minute
• Maximum messages per hour
• Maximum messages per day

Please follow the below steps to create support request in Azure Portal.

Sign in to the Help + support - Microsoft Azure

Click on Create support request.

Enter quota in the box and click on 'Go'.

Search for Quota type: Select Service and Subscription Limits(Quotas) 

1. Then click on Create a support request.
2. Select Quota type as Azure Communication Services Email: Sending Limits

3.Click on "Next"

4.Then provide the details as the requirement.

1. Next click on Save and Continue.
2. You will see fields related to email sending quotas like region etc.

Fill the details and Click on Review+Create.

Reference: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email

Kindly let us know if the above comment helps or you need further assistance on this issue.

Please "Accept" if the information helped you. This will help us and others in the community as well.

Answer 2

Hi,

Please carefully follow my instructions below to submit quota increase request and not get stuck in endless loop. The quota increase request is free.

Please let me know if you have any issue creating case in a comment below and I will assist further.

Please carefully follow instructions below to create a new Service and subscription limits (quotas) request to increase quota for Azure Communication Services.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter quota in the box and click Go

3. Select Service and Subscription Limits (Quotas) / Service and subscription limits (quotas) and click Next

4. Click Create a support request button, as shown

5. Select Issue type: Service and subscription limits (quotas), Subscription: <subscription that needs quota increase>, Quota type: Azure Communication Services Email: Sending Limits, click Next

6. Open Notepad (or other text editor). Navigate to Email quota increase article, click Copy button in upper right to copy text, and Paste it into Notepad. Add your company info to the file and answer all questions, then save to a .txt file on your computer. You will need this file later.

7. On Additional details tab, click Enter details, select location, resource group, ACS Email domain resource, New Email sending limit you would like to request, confirm request by entering the tier enum (200, 225, 250, 275, 300, etc.) click Save and continue.

8. Still on Additional details tab, click the blue file folder icon, select the .txt file you created above, and click Open to upload it.

9. Finish filling out Additional details tab, click Next, review information and click Create. You should receive an automated email within a few minutes.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP