Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
APP NOT WORKING AFTER HACK
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 89%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Christis Plastiras
0
Reputation points
I am trying to raise a ticket but is IMPOSSIBLE on azure.
My website has been hacked and i managed to identify the files and remove, but my instance is not working and there is nothing i can do to restart
Azure App Service
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Christis Plastiras 0 Reputation points
2026-03-20T10:37:17.16+00:00 We have downloaded all files via ftp, identified the malicious files and removed but we cannot do anything on the app. not even restart the instance
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aditya N 2,460 Reputation points Microsoft External Staff Moderator2026-03-20T11:50:08.92+00:00 Hello @Christis Plastiras
Thank you for reaching out Microsoft Q&A.
In azure portal portal.azure.com, go to your app service there you can find restart option.
Try stopping and starting the application.
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Aditya N 2,460 Reputation points Microsoft External Staff Moderator
2026-03-20T11:50:39.37+00:00 Hello @Christis Plastiras
We have reached out to you in private messages. Please could you provide the requested information.
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Christis Plastiras 0 Reputation points
2026-03-20T11:52:15.6766667+00:00 I have tried restarting several times. Where are the private messages?
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Aditya N 2,460 Reputation points Microsoft External Staff Moderator
2026-03-20T11:58:11.5433333+00:00 Hello @Christis Plastiras
Please find private message section under your query. Please confirm if you tried stop and start?
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Aditya N 2,460 Reputation points Microsoft External Staff Moderator
2026-03-23T06:31:50.3433333+00:00 Hello @Christis Plastiras
Please could you let us know if you had a chance to try the suggestion provided in private message.
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Aditya N 2,460 Reputation points Microsoft External Staff Moderator
2026-03-24T09:39:30.52+00:00 Hello @Christis Plastiras
As mentioned in private message, please could you try swapping slots. Please reach out to us if you face any issue.
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