How to fix Microsoft Rewards desktop search 0/7 days issue

Question

I completed the required Bing searches on desktop, but the progress still shows 0/7 days. I waited more than 24 hours and tried again, but it still does not update. Please check and fix this issue on my account.

Answer 1

Hi shashika avishka,

Have you tried Q&A Assist suggestions and successfully resolved the issue?

If the problem persists, the best way is contacting support.

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

• Microsoft Rewards Team.
• Microsoft Support.

Thank you for your understanding, and I hope the support team can resolve this for you soon.

Answer 2

Progress for Microsoft Rewards Bing searches may not update for several reasons related to earning limits or account conditions.

Check the following points:

1. Daily search limits
   • Level 1 members can earn points for up to 10 searches per day.
   • Level 2 members can earn points for up to 30 searches per day.
   • If the daily limit is reached, additional searches will not count toward progress until the counter resets the next day.
2. Earning limitations or cooldowns
   • Microsoft Rewards can temporarily limit earning if search patterns look abnormal (for example, very rapid or repetitive searches).
   • When this happens, searches within a certain period may not qualify for points. The limitation is not permanent and is removed once search patterns return to normal.
   • To avoid or clear such limits:
     • Spread searches throughout the day instead of doing them back-to-back.
     • Avoid spamming random letters/numbers or rapidly clicking through articles just to gain points.
     • Do not use bots, macros, or automated tools for searching.
3. Other common causes
   • Give Mode may be on, which can affect how the balance appears.
   • The account used in the browser might be different from the Rewards account, or browser data may not be syncing correctly with the Rewards database.
   • If searches appear to come from outside the current market (for example, via VPN), points may not be credited because that violates the program policy.

If the desktop search task still shows 0/7 days after confirming normal search behavior, staying within limits, and waiting for the next day’s reset, the issue likely requires direct review by the Rewards support team using the dedicated support channel shown on the Rewards site.

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References:

• Learn about Microsoft Rewards
• Limiting your searches in Microsoft Rewards
• Microsoft Rewards Streak protection