Recover Global Admin Microsoft account with lost MFA Access lockout

Question

Recover Global Admin Microsoft account with lost MFA Access lockout

Ashley Heath 0

I am the only Global Administrator for my M365 Business account and I'm locked out due to an MFA issue with the Authenticator app. This is a full tenant lockout and I need the issue escalated to the Data Protection Team to reset my MFA.

Every time I try to login I am asked to complete 2FA - which I can not do.

Ashley Heath 0 Reputation points

2026-03-20T13:21:53.35+00:00

Regarding the advice:

"Try available alternative sign-in methods first (phone call/SMS, a registered hardware FIDO2 key, previously generated recovery codes, or a Temporary Access Pass if you previously created one); these methods are covered by Azure AD’s authentication options and can let you complete 2FA if still available."

I only have the option for 2FA.

I was able to reset my password using Phone Call & Recovery email, but this did not reset 2FA.

Regarding the advice:

"When prompted by account recovery, follow the identity verification steps and submit the requested proof (ID verification via the integrated IDV/Verified ID flow); account recovery is designed to re‑establish trust and reset authentication methods for total lockout scenarios."

Again, I only have the option for 2FA. There is no identity verification steps.