scheduling a teams live

Question

Hi, I've subscribed today to Microsoft E1 licence and still can't seem to set up a teams live for schedule next week.

Do I need to do something else?

If anyone can explain the process that would be a great help as this is the first time we've needed a live Teams event.

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Moved from: Microsoft Teams | Development

Answer 1

Dear @Mick Lindsay,

I hope you’re having a good day and thank you for your question.

Although Microsoft 365 E1 is an eligible license, there are a couple of important points to be aware of that usually explain what you’re seeing.

First, Teams Live events are in the process of being retired, and Microsoft is transitioning customers to Teams Town hall, which is now the recommended and supported way to run large, one‑to‑many broadcast events. In many tenants, the option to schedule a Live event no longer appears in the Teams calendar, even if the license technically supports it. Instead, you’ll see Town hall, which replaces Live events going forward.

Second, even with an E1 license, the ability to schedule Live events (or Town halls) is also controlled by Teams admin policies. In new tenants, these permissions are often disabled by default. If your account isn’t allowed to create these events in the Teams admin center, the scheduling option won’t be available in the Teams client.

Additionally, since you’ve only subscribed today, there can be a short provisioning delay before all advanced Teams features become available after a new license is assigned.

What I recommend next

In Microsoft Teams, go to Calendar > New meeting and check whether Town hall is available. This is the correct option to use for events like the one you’re planning next week.

If you don’t see Town hall either, please ask your Teams or Microsoft 365 administrator to confirm that your E1 license is fully assigned and check that your Teams meeting policies allow creating Town halls / Live events

For reference, Microsoft’s official guidance explains the requirements and the transition here:

• Plan for Teams town halls
• Switch from Teams Live events to Town halls

I hope this explanation helps clarify what’s happening and makes it easier for you to move forward with planning your event. Once the correct option (Town hall) is available and the required permissions are enabled, the scheduling process should be quite straightforward.

If you’d like help understanding whether Town hall is the right format for your event, or what to ask your admin to check, feel free to reply and I’ll be happy to help further.

Warm regards, 

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Answer 2

That's super helpful, thank you for taking the time to respond. I will look into all of the above.

I had noted the change to Town Hall.

Thanks again,