Need to speak to a technician regarding a consistent issue with my outlook

Question

I need to speak to a technician regarding a continuous issue with my Outlook

Answer 1

Dear JOYCELYN VALENTINE

Thank you for reaching out to the Microsoft Q&A forum. I understand you’re looking to speak with a technician about a continuous issue with Outlook. I’m happy to assist you by connecting you with the right support. May I ask which issue is causing the problem with your Outlook account? Please let me know and I will be happy to help.

If you still need Support. Please note that for personal account only chat support is available : 

• Visit Contact - Microsoft Support     
• Type a brief description of your issue in the search box    
• Scroll down to the bottom > select Sign in to contact support    
• Log in to your personal Microsoft account.     
• Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.   
• Click "Chat with a support agent in your web browser" (during business hours) 

Thank you for your time. Have a lovely day! 

Answer 2

To speak with a technician about a continuous Outlook.com/Outlook on the web issue, use Outlook.com’s built-in support and escalate to a live agent:

1. Sign in at Outlook.com.
2. Select Help on the top menu bar.
3. In the Help pane, type a brief description of the Outlook issue.
4. Review the suggested self-help articles.
5. If the issue is not resolved, scroll to the bottom of the Help pane and under Still need help? select Yes.
6. Choose the option to Chat with a support agent in your web browser (live chat).
7. Fill in the requested details (issue description and contact email) and confirm to start a session with a technician.

If sign-in is not possible, use the dedicated link for sign-in issues and follow the prompts there.

For broader Microsoft account or subscription problems related to Outlook, support options are also available from the Account & Billing Help and general Microsoft support entry points in the same way.

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References:

• Fixes or workarounds for recent issues on Outlook.com
• Known issues with shared calendars in Outlook
• Outlook.com email account appears as "outlook_[long series of letters and numbers]@outlook.com" in Outlook for Windows
• Outlook prompts for phone number for Outlook.com accounts
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