outlook can't send or receive.

Question

I have several Outlook identities, but one of them (on gmail.com) can neither send nor receive email. I get error code 0x800ccc0e

Answer 1

Error 0x800ccc0e is one of the connection errors listed for classic Outlook when it cannot connect to the mail server. For a single Gmail identity that cannot send or receive, use these steps:

1. Confirm Internet connectivity
   • Open a browser (Microsoft Edge or Google Chrome).
   • Browse to http://www.microsoft.com or http://www.bing.com.
   • If these do not load, resolve the network issue first using the guidance in Fix network connection issues in Windows.
2. Manually sync and check for sync issues
   • In classic Outlook, go to the View tab on the Ribbon.
   • Select the Sync button to force a manual send/receive.
   • Watch the status bar at the bottom for error details while Outlook is syncing.
3. Verify the Gmail account configuration
   • Because only one identity (the Gmail account) is affected and 0x800ccc0e is a server-connection error, remove and re-add that Gmail account in classic Outlook so that server names, ports, and authentication are refreshed.
   • Ensure the Gmail account supports the required modern authentication/IMAP configuration if it is being used via Outlook desktop. If IMAP/POP are enabled in the Gmail account but misconfigured in Outlook, disable and reconfigure them as needed.
4. Check for antivirus interference
   • Some antivirus products scan email and can block send/receive if they detect an issue.
   • Use the antivirus help desk or settings to temporarily disable email scanning and test again. If mail works when scanning is off, adjust or update the antivirus configuration.
5. Repair the Outlook profile and program
   • Since other identities work, start with repairing the profile that contains the Gmail account:
     • Follow the steps in Fix your Outlook email connection by repairing your profile to repair or recreate the profile, then re-add the Gmail account.
   • If the issue persists, repair the Office/Outlook installation using Repair an Office application.
6. Start Outlook in safe mode to rule out add-ins
   • Press the Windows key, type outlook.exe /safe, then press Enter.
   • Test send/receive on the Gmail identity.
   • If it works in safe mode, create a new Outlook profile (per Create an Outlook profile) and move to that profile; this avoids problematic add-ins or corrupted settings.
7. If the data file is damaged, repair it
   • For accounts using a local Personal Folders File (.pst), run the Inbox Repair Tool as described in Repair your Outlook personal folders file (.pst). This can fix corruption that may block send/receive.

If, after these steps, the Gmail identity still shows 0x800ccc0e while other identities work, the remaining likely causes are incorrect Gmail server settings or a problem on the Gmail side; re-creating the account in a fresh profile after confirming correct server details is the recommended next step.

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References:

• I can't send or receive messages in Outlook
• Can't send or receive email in Outlook.com

Answer 2

See if this workaround helps:

Users get errors 0x800CCC0E & 0x800CCC0F synchronizing Gmail and Yahoo accounts in classic Outlook