Unable to add a training code to my account or access the slides

Question

Attended the Microsoft 365 Co-Pilot chat training on 11th March. 2026. Cannot redeem the training code or find any resources form that training which I thought we were going to be sent. Thanks

Answer 1

Training and achievement codes for Microsoft 365 Copilot courses are managed through the Microsoft Learn Achievement Code program and the training provider that delivered the session.

To resolve the issue and access resources:

1. Confirm the course and provider
   The courses "Get started with Microsoft 365 Copilot" (1-hour or 3-hour) and "Enhance teaching and learning with Microsoft Copilot" all show an Achievement Code option and direct learners to Find a Global Training Partner. If the session was delivered by a Global Training Partner or Microsoft technical trainer, that provider is responsible for:
   • Issuing the correct achievement code URL
   • Sharing any slide decks or follow-up resources promised in the session
2. Check that the achievement code URL is valid
   If the code cannot be redeemed or shows errors like “Code has reached its maximum” or “Achievement code not found,” this means the code is no longer valid. In that case, the trainer or training organization must generate a new code using the URL Creation Tool in the course Title Plan:
   • They create codes at https://aka.ms/Courseware_Title_Plan using the URL Creation Tool tab.
   • Only codes created this way are valid and count toward KPIs.
3. Ask the trainer/organizer to reissue the code and resources
   Contact the person or organization that hosted the 11 March 2026 session and request:
   • A new achievement code URL (if the current one fails to redeem)
   • The slide deck and any promised resources (these are distributed by the trainer, not via Microsoft Learn automatically).
4. If the trainer cannot resolve the code issue
   If the trainer confirms they enrolled in the achievement code program but the Request Achievement Code button is missing or codes they generate still fail, they should:
   • Follow the troubleshooting steps: close all browsers, sign in with their Class Administrator account at https://learn.microsoft.com, navigate to the course page, and perform a hard refresh (Ctrl+F5).
   • If the issue persists, re-enroll in the achievement code program.
   • If still unresolved, submit feedback via the Microsoft Learn Troubleshooting page. (Feedback is reviewed but not responded to individually.)

For future Copilot skilling, on-demand Microsoft 365 Copilot courses and videos are also available directly from Microsoft, independent of achievement codes, such as:

• "Get started with Microsoft 365 Copilot"
• "Craft effective prompts for Microsoft 365 Copilot"
• Microsoft 365 Copilot video tutorials

These can be accessed from the Copilot help & learning and Office/Microsoft 365 training pages.

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References:

• Get started with Microsoft 365 Copilot (3-hour)
• Get started with Microsoft 365 Copilot (1-hour)
• Training Services Partner - ILT Support
• Enhance teaching and learning with Microsoft Copilot
• Microsoft 365 Copilot help & learning
• Draft, analyze, and present with Microsoft 365 Copilot
• Office for the web training
• Explore Microsoft 365 Copilot Chat