Junk mail folder for my old email address is not accessible

Question

I have a previous email address that I still use for certain things - I have added it to my Microsoft Outlook App/Account - however, the Junk Mail folder is not receiving emails - when I tried to look into it, in the Setting on Outlook - a message reads "Junk email settings are not supported for the selected account" - account selected is ******@thebremners.net

Is anyone familiar with this problem - or does anyone have any suggestions for resolving it?

Thank you

Jacqui

Answer 1

For some account types in Outlook, junk email settings and the Junk Email folder are controlled on the server side and not fully supported in the Outlook client. In those cases, Outlook shows the message “Junk email settings are not supported for the selected account,” and junk options in the client cannot be configured for that mailbox.

Key points and what can be done:

1. Junk handling may be done by the provider
   • For many non‑Microsoft accounts (for example, some POP/IMAP or hosted domains), spam filtering and junk settings are managed by the email provider’s webmail or admin portal, not by Outlook.
   • In that scenario, messages identified as junk may be moved to a server‑side Junk/Spam folder that Outlook simply displays, but Outlook cannot change the junk settings for that account.
2. Check the Junk Email folder directly
   • In Outlook’s folder list, locate the Junk Email (or Spam) folder under that specific account and open it to see whether any messages are arriving there.
   • If messages are missing from the Inbox, also verify they are not being moved by rules or by another app. The Outlook.com guidance shows that messages can be misclassified and moved to Junk by other apps, and that they can be restored by marking them as “Not junk”.
3. Manage junk settings where they are supported
   • For Microsoft 365/Outlook.com or Exchange‑based accounts, junk settings can be managed in Outlook on the web under Settings > Mail > Junk email. There, senders can be blocked or added to Safe senders so they do or do not go to Junk.
   • The article “Filter junk email and spam in Outlook” describes how to block senders and manage safe senders and domains when the account supports these options.
4. If the account is POP/IMAP with no server‑side junk controls
   • Junk filtering may be limited to what the provider offers. Outlook’s built‑in junk settings may not be available for that account, which is why the warning appears.
   • In that case, junk handling must be configured in the provider’s webmail interface or via any anti‑spam solution they supply.

If junk settings are needed for that old address and the provider does not expose them in Outlook, configure spam/junk rules in the provider’s webmail and then let Outlook simply mirror the resulting folders.

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References:

• Filter junk email and spam in Outlook
• Mail in Outlook Web App
• Email is missing from your Outlook.com inbox