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Admin locked out of Entra External Id Tenant

Ali Salih 20 Reputation points
2026-03-20T17:13:12.56+00:00

Phone change caused issues with MFA and now I am locked out of one of the External ID / CIAM tenants.

Microsoft Security | Microsoft Entra | Microsoft Entra External ID

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  1. Rukmini 36,445 Reputation points Microsoft External Staff Moderator
    2026-03-23T16:52:44.7266667+00:00

    Hello Ali Salih

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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