It does not accept my credit card to make the payment.

Question

I tried to buy a Microsoft 365 family, but I can´t; the app declined my credit card. I checked the information, and everything is ok. I tried with another credit card, but the same thing happened. I need help to check what happened. Why can´t I buy the license pack?

Answer 1

Hello Luis Javier López,

I understand that you are having issue with payment method. I truly understand how you feel. Let me assist you go through this situation.

I suggest you do this:

1. Sign in to Microsoft account: https://account.microsoft.com/profile
2. Check Country/Region
   • Must match your credit card country
   • If wrong > do not change randomly (can lock account)
3. Go to Payment options: https://account.microsoft.com/billing/payments
4. Remove all failed cards
   • Add the card again as new
   • Try postal code with and without spaces
5. Use:
   • Edge or Chrome
   • Incognito / Private mode
   • Or a different device

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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