Is the only way to submit a Webmasters Support request through Copilot now?

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Is the only way to submit a Webmasters Support request through Copilot now?

Corey O'Donnell 5

Is the only way to submit a Webmasters Support request through Copilot?

I have an issue with indexing and I wanted to create a support ticket. All links route to submit a report and then open a chat with Copilot. Copilot then attempts to create a support ticket but says there is technical issue and it could not. Seems like I have no way to submit now.

Thanks

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Answer 1

Thomas4-N 13,240 Microsoft External Staff Moderator

Hello Corey O'Donnell,

Thanks for reaching out. Bing Webmaster Tools does have a dedicated support page, have you tried submitting your request directly through here?

https://www.bing.com/webmasters/help/webmaster-support-24ab5ebf

If you've already tried that page and it's still routing you to Copilot, could you share a screenshot of what you're seeing? That would help me understand exactly where the flow is breaking down.

In the meantime, it may also be worth trying a different browser, clearing your cache, or using an incognito/private window to rule out any browser-side issues with the redirect.

Thomas4-N 13,240 Reputation points Microsoft External Staff Moderator

2026-03-22T12:14:01.6666667+00:00

Hello Corey O'Donnell,

Just check in to see how things are going. Let me know if you need anything.
Corey O'Donnell 5 Reputation points

2026-03-23T14:23:38.5433333+00:00

The webmaster support page has a button to "Raise a support request", this button routes to Copilot. When Copilot attempts to submit a request, it says there is a technical issue.
Corey O'Donnell 5 Reputation points

2026-03-23T14:24:06.3566667+00:00
Corey O'Donnell 5 Reputation points

2026-03-24T18:08:54.26+00:00

Update: I was able to submit a ticket now.
Gary Musselwhite 0 Reputation points

2026-03-24T20:15:08.5933333+00:00

I have the same issue. Tried the dedicated support page. When submitting a ticket, copilot kicks in, tries to raise a ticket but cannot due to a technical issue, then goes in a loop asking you to submit through the same link mentioned above, taking over, and round and round we go.
Thomas4-N 13,240 Reputation points Microsoft External Staff Moderator

2026-03-26T08:58:02.32+00:00

Hello Corey O'Donnell,

Thanks for the update — glad to hear you were able to submit the ticket. Could you share what ended up working for you? It might help other users running into the same issue, such as Gary down there.

Gary Musselwhite, sorry to hear you're still experiencing this. Hopefully Corey's update can shed some light.

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Is the only way to submit a Webmasters Support request through Copilot now?

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