All emails are going to junk file

Question

All emails have been going to the junk file for the last two days

Answer 1

Dear VICTOR ROPAC , 

Thank you for reaching out to the Microsoft Q&A forum —and I’m sorry your messages have been going to Junk these past two days. I am happy to help you. Please confirm:  

1. Is your mailbox an Outlook.com/Hotmail/MSN address, or another provider (Gmail/ISP/IMAP)? 
2. If you sign in on the web (Outlook.com/Outlook on the web), do new emails also land in Junk, or is it only in the Classic Outlook desktop app? 

Thank you for your time. I look forward to hearing from you. Have a lovely day!

Answer 2

Use the following checks in Outlook and on any connected devices to stop legitimate mail going to Junk:

1. Check Outlook Junk E-mail options
   1. In Classic Outlook, go to the Home tab.
   2. Select Junk > Junk E-mail Options.
   3. On the Options tab, make sure Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder is not selected so you can see what is being classified as junk and correct it if needed.
   4. Review the protection level (e.g., Low/High) and adjust if it was recently changed to something too aggressive.
2. Add important senders/domains to Safe Senders
   1. In Outlook on the web: Settings > Mail > Junk email.
   2. Under Safe senders and domains, select Add safe sender.
   3. Add the email addresses or domains that should never go to Junk (for example, work domain or key contacts).
   4. Select OK, then Save.
3. Review rules and filters
   1. In Outlook, check Home > Rules > Manage Rules & Alerts.
   2. Look for any rule that moves messages to Junk or another folder and disable or delete it if it is not intended.
4. Check mobile devices (especially Samsung default mail app) If a Samsung device with the default mail app is connected to the same mailbox:
   1. Open the email app on the Samsung device.
   2. Go to Menu > Settings > General Settings.
   3. Select Spam addresses.
   4. Remove any addresses or domains that should not be treated as spam (for example, a corporate domain or common senders). The device can move messages to a Junk or Unwanted folder even if that folder was not created in Outlook.

After these steps, monitor new mail. Messages from Safe Senders should stay in Inbox, and removing incorrect spam entries on mobile devices prevents them from being redirected to Junk.

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References:

• New email messages automatically move to the Junk folder in Microsoft Outlook
• Junk e-mail messages are permanently deleted
• Filter junk email and spam in Outlook