Microsoft Pick an account to continue to Microsoft Azure Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application [Moderator note: personal info removed]in that tenant. The account needs to be added as an exter

Question

Microsoft

[Moderator note: personal info removed]

Something went wrong Your organization has disabled this device. To fix this, contact your system administrator and provide the error code 135011. More information: https://www.microsoft.com/wamerrors

Answer 1

Hi @John Dutton, 

Thank you for sharing the error details. Based on the information provided, it appears you are encountering two distinct authentication issues. I have outlined the causes and recommended next steps below: 

1/ Account tenant mismatch 

The error (Selected user account does not exist in tenant ‘Microsoft Services’...) occurs because the account you are using is not recognized by the specific tenant you are trying to access. 

• So please sign out completely and sign back in, ensuring you select the correct work or school account associated with that application. 
• If you must use your current email address, IT admin of this tenant will need to invite you as a guest (external) user and assign the necessary permissions. 

2/ Disabled device (regarding error 135011) 

• Regarding the error "Your organization has disabled this device...," this indicates that the device you are using has been disabled within Microsoft Entra ID (formerly Azure AD) by your organization’s IT policies. 
• In your case, you will need to reach out your IT admin. Provide them with the error code 135011 and your device details so they can re-enable the device in the directory. 

In order to prevent confusing, please try the following in order: 

1. Re-authenticate: sign out and sign back in using the specific organizational account intended for this application. 
2. Verify Guest Access: if the account is correct but access is still denied, request a guest invitation from the tenant administrator. 
3. Contact Support: reach out to your internal IT team to address the disabled device status (Error 135011). 

Please keep me updated on the outcome of these steps. If the issues persist after the device is re-enabled and the account selection is corrected. 

I hope it clears your concerns and should you have any further questions, please feel free to reach out.

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