I can't retrieve my Microsoft for life subscription

Question

I have Microsoft for life and it's not allowing me to use

Answer 1

Follow these steps to regain access to the Microsoft 365 subscription:

1. Confirm the subscription is active
   1. Go to the Microsoft account services page: https://account.microsoft.com/services/office/billing
   2. Sign in with the Microsoft account that was used to buy the “for life” (perpetual) or Microsoft 365 subscription.
   3. Under the subscription, check its status:
      • If it shows Has recurring billing or Expires on [date], the subscription is still valid.
      • If it shows as canceled or expired, renewal or a new purchase is required.
2. If apps say the subscription is canceled or not recognized
   1. Make sure the correct account is signed in inside Office apps:
      • Open Word or Excel.
      • Go to File > Account.
      • Under User Information, verify the email matches the one shown on the services/billing page.
   2. In File > Account, select Update license (or similar option), then sign in again with the correct Microsoft account.
3. If sign-in to the Microsoft account fails
   1. If the password is forgotten, use Reset your password from the guidance in I can't sign in to my Microsoft account.
   2. If the password is known but no longer works, use the Sign-in Helper tool: https://go.microsoft.com/fwlink/?linkid=2214157
   3. If the email/username is forgotten, use Look up your Microsoft account from the same article.
4. If the account itself has a sign-in problem
   • Use the guided help at Get help with your Microsoft account and select Can't sign in: https://go.microsoft.com/fwlink/?linkid=2298061
   • For other sign-in issues, including error messages, use the Sign-in Helper tool again: https://go.microsoft.com/fwlink/?linkid=2214157

If, after confirming the subscription is active and the correct account is signed in, Office apps still will not activate or continue to show subscription errors, contact Microsoft Support from the subscription/billing page for direct assistance.

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References:

• Problems renewing a Microsoft 365 subscription
• I can't sign in to my Microsoft account
• Get help with your Microsoft account
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A