cant login

Question

it says

Verify your identity

How would you like to get your security code?

Email uh*****@igloos.cc

To verify that this is your email address, complete the hidden part and click "Send code" to receive your code.

@igloos.cc but i never created this account and dont know the passowrd

Answer 1

Hello SEAN WHIFFEN,

The email shown (@igloos.cc) appears to be a work or school domain, so this could be one of two situations:

If this is a work or school account (provided by an employer or institution): You would need to contact your organization's IT administrator directly to reset your credentials.

If this is a personal Microsoft account that was set up using your work email as the sign-in address: Start with the Sign-in Helper tool which can identify and guide you through the issue: https://aka.ms/sign-in-helper

If the Sign-in Helper doesn't resolve it, submit an account recovery request here: https://account.live.com/acsr