I am trying to download Age of Mythology Retold Premium - CANNT

Question

I open microsoft store - I've tried the browser and application. Go to age of mythology retold click install, then download but nothing happens. I have plenty of storage and restarted computer. I also repaired the microsoft application and reinstalled the age of mythology retold application.

I had been able to install the application before but then it stopped starting when I tried to start it up so I uninstalled it. Thoughts on pathforward? I have windows 11 pc intel ultra 7

Answer 1

Hi Tyler Corder,

Thank you for outlining the steps you’ve already tried.

When a Microsoft Store game shows Install > Download but nothing happens, it usually indicates that the Store’s download services or Xbox components are not completing the install request, even though the system and storage are ready.

In addition to Q&A Assist's answer, here's the list of recommended steps that you should try in this situation:

1, Reset the Microsoft Store cache

• Press Windows + R, type wsreset.exe
• Select OK and wait for Microsoft Store to reopen

2, Install from Microsoft Store > Library

• Open Microsoft Store
• Select Library
• Locate Age of Mythology: Retold
• Select Download from there

3, Repair Xbox App and Gaming Services

• Open Settings > Apps > Installed apps
• Select Xbox App > Advanced options > Repair
• Repeat the same steps for Gaming Services

4, Try installing through the Xbox app

• Open the Xbox App
• Search for Age of Mythology: Retold
• Select Install and choose the install drive

5, Confirm Windows updates are complete

• Open Settings > Windows Update
• Install all available updates
• Restart the PC

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Use the following steps on the Windows 11 PC to troubleshoot Microsoft Store not installing Age of Mythology Retold:

1. Reset the Microsoft Store cache
   1. Press Windows key + R.
   2. Type wsreset.exe and select OK.
   3. A blank Command Prompt will open and close after about 10 seconds, then Microsoft Store will open automatically.
   4. Try installing Age of Mythology Retold again.
2. Make sure Windows and Microsoft Store are fully updated
   1. Go to Start > Settings > Windows Update > Check for updates and install any available updates.
   2. Open Microsoft Store from Start.
   3. In Store, go to Library > Get updates and let it install any Store/app updates.
   4. Retry the game install.
3. Check common reasons an app will not install or appear correctly If the install button still does nothing, verify the following conditions that can block or hide apps:
   • The app is available in the current country/region.
   • Microsoft family settings are not blocking the game (if part of a family group).
   • The PC is signed in with a Microsoft account and is added/authorized as a device for Microsoft Store apps.
   • The game is compatible with the device (Microsoft Store hides or blocks the purchase/install button on incompatible devices).
   • The PC has been restarted after recent Windows updates.
4. Repair or reset Microsoft Store (if general app issues persist) If other Store apps also fail to install or update, follow the general Store app repair guidance:
   • Repair or reset apps via Settings > Apps as described in the Windows 11 app troubleshooting steps.
   • If necessary, reinstall the game from Microsoft Store > Library, selecting the game and then Install.

If, after these steps, the game still will not install while other Store apps work, it is likely related to availability, compatibility, or account/device authorization for that specific title.

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References:

• I can't find or install an app from Microsoft Store
• Fix problems with apps from Microsoft Store
• Find and install your Microsoft downloads from Microsoft Store
• Microsoft Store doesn't open