Microsoft rewards gifts card out of stock in India

Question

The Croma gift card has been out of stock in India for the past month. For the last 10 to 15 days, it has only been showing the message ‘So popular, we are restocking it soon.’ This is becoming very frustrating for us, and it feels like Microsoft does not care about loyalty at all.

Answer 1

Dear noname, 

I understand that you were saving your points specifically for Croma gift card, so I can understand how disappointing this situation must feel.  

At the moment, the Croma gift card is currently listed in the Microsoft Rewards catalog, showing the message “So popular we’re restocking! Back soon!” on its reward page. 

I understand that you have put a great deal of time, effort, and patience into saving enough points for this gift card, and I truly recognize how much this means to you. Please note that this is a user-to-user support forum. Moderators and contributors, including Microsoft employees participating in the community, cannot directly intervene in Microsoft products, arrange a restock, or confirm when the gift card will become available again. Our role here is limited to providing guidance based on the information currently available and assisting with reported issues, requests, or ideas. I am very sorry that I am unable to do more from the forum side.

In the meantime, I would recommend saving your Microsoft Rewards points and checking the Rewards Store from time to time for availability updates. 

You may also share your feedback regarding this matter through the Microsoft Rewards website: https://rewards.bing.com/ Please click "Provide feedback" at the bottom of the page, then submit your feedback there. 

I hope the reward will be available for redemption again soon. Thank you so much for your understanding. 

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Answer 2

Croma (and other) gift cards in Microsoft Rewards are not guaranteed to be continuously available. Availability depends on stock and can vary by country/region and over time. When a specific gift card shows messages like “So popular, we are restocking it soon,” it means that reward is currently out of stock for the region, and there is no published SLA or schedule for when it will return.

The only supported options in this situation are:

1. Check the Redeem page regularly to see if the Croma card comes back into stock.
2. Redeem points for other rewards that are currently available in India (apps, games, sweepstakes, donations, or other gift cards), since offers vary by country and can change.
3. If there are issues with redemption (for example, orders cancelling or failing), follow the guidance in the Rewards help articles and, if needed, contact Microsoft Rewards Support via the support links provided there.

Customer Support agents cannot provide advance notice or details about when a specific gift card (such as Croma) will be restocked or if it will be removed.

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References:

• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards
• Track my Microsoft Rewards orders