I have a critical problem

Question

I have a critical problem

I cannot log in on my account Hotmail. when I try to log in through my phone for a weird reason it asked me for a cold after it sent me can identification number on my phone the problem is the code came on my normal email not on the secondary and all my other devices I supposed to have access on my email they are all need a password as well I tried my password and is be denied.

I can verify myself by the profile picture and my bank account emails I just need one person kiss me and access this email with my original as assistant email

Answer 1

To regain access to the Hotmail (Microsoft) account, only the official automated recovery and verification processes can be used. Support agents cannot manually verify identity using profile pictures, bank emails, or “one person to check” the account.

Follow these steps:

1. Use the Sign-in Helper

• Go to the Microsoft sign-in page and choose the option for account problems.
• Use the Sign-in Helper tool, which checks the account and tells what to do next if a problem is detected.
• Reference: I can't sign in to my Microsoft account

2. If verification codes are not working as expected

• If the verification code is not arriving where expected, review the guidance in Troubleshoot Microsoft verification code issues:
  • Make sure the code is being sent to a security method that is actually configured on the account (primary alias or a security email/phone).
  • Avoid making excessive or repetitive code requests, as this can cause a temporary block where codes are not sent.
  • Check junk/spam folders for codes from @accountprotection.microsoft.com.
  • Ensure the phone number/email shown (masked) matches the real security info.
• If still not receiving codes, another method must be used or it may be necessary to wait until access to the listed phone/email is possible. Support agents cannot send codes or change security info.

3. If the account is blocked or codes are being refused

• If sign-in attempts or verification requests have triggered a block, wait for the temporary block to expire before trying again.
• Then retry sign-in and code verification, ideally from a familiar device and network.

4. Use the Account Recovery Form if normal verification fails

• If none of the security methods (phone/email/authenticator) are accessible, use the Microsoft account recovery form (ACSR) as described in the Q&A examples:
  • Go to the account recovery page (ACSR).
  • Enter the Hotmail address and an alternate email that can receive responses.
  • Provide as much accurate information as possible: old passwords, recent email subjects, contacts, and other usage details.
  • Submit from a device and location normally used with the account.
• If the form is declined, it can be retried (with improved details) after waiting for any lockout period.

5. If still stuck, contact Microsoft Support (for guidance only)

• For technical issues with codes or the recovery form (errors, not just “access denied”), contact Microsoft Support via the Contact Support flow described in the context:
  • Go to the Microsoft Support contact page.
  • Enter the problem (for example, “recover account” or “verification code not received”) and choose Get Help.
  • Scroll down and choose Contact Support if available, then select the appropriate product/category (e.g., Microsoft account / Manage Account Security) and use chat if offered.
• Support can guide through the process but cannot bypass verification, send codes, or directly grant access.

Important constraints:

• Two-step verification cannot be turned off or bypassed without successfully signing in.
• Microsoft support agents are not allowed to send password reset links, send verification codes, or change account details on behalf of the user.
• Only successful completion of verification or the recovery form can restore access.

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References:

• I can't sign in to my Microsoft account
• Troubleshoot Microsoft verification code issues
• Common problems with two-step verification for a work or school account
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A