How to log in on a laptop?

Question

I tried logging in on my laptop on microsoft edge browser... It asked me for the authenticator's code, two digit number, and i did, now it shows me i have to use some kind of a face id or fingerprint, or more precise, "windows hello".. it's soo confusing i tried resetting the "windows hello thingy", didn't help. Anyone knows how to handle this?

Answer 1

Windows Hello is an alternative sign-in method (face, fingerprint, or PIN) for Windows and Microsoft accounts. If sign-in is currently prompting for Windows Hello and it is confusing or not working, use these steps:

1. On the laptop sign-in screen, choose the option to sign in with a password or PIN instead of Windows Hello (look for links like Sign-in options, then select the key or password icon).
2. After signing in successfully with password or PIN, open Windows settings and review or change sign-in options:
   • Go to Settings → Accounts → Sign-in options.
   • Here, facial recognition, fingerprint, and PIN (Windows Hello) can be set up, changed, or removed.
3. If Windows Hello (face or fingerprint) fails, use the PIN or password to sign in, then improve or reset Windows Hello:
   • For facial recognition, ensure the camera is clean, lighting is good, and re-scan the face if appearance has changed (for example, glasses or facial hair). If recognition still fails, remove the existing face data and set it up again.
   • For fingerprint, remove and re-add fingerprints if needed.
4. If the PIN is forgotten or not working, use the I forgot my PIN link on the sign-in screen to reset it and regain access.
5. If Windows Hello continues to block sign-in, rely on password or PIN and follow the troubleshooting guidance for Windows Hello issues.

Once Windows Hello is set up correctly, sign-in works like this:

• Turn on or wake the device.
• For facial recognition, simply look at the screen.
• For fingerprint or PIN, use Tab on the sign-in screen to move between options until the desired method is selected, then authenticate.

If accessibility or screen reader support is needed, Windows provides detailed guidance on navigating sign-in options and using Windows Hello with a screen reader.

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References:

• Use Windows Hello with a screen reader
• Use a screen reader to navigate sign in options in Windows
• Windows Hello common issues and troubleshooting tips
• User Account Access in Windows
• Why is Microsoft texting me?