can't open my apps or find an accept button on agreement

Question

won't open any of my 365 apps and get agreement pop up with OK, but no accept and it won't go away. I'm paying for an account I can't use

Answer 1

It has been reported that you may have to resize or scroll the dialog box. If you can't do that, try temporarily changing the scaling or resolution for your screen so that the whole dialog box shows.

Answer 2

Hi,

Are you signed in with the same account that has the active subscription?

Open any Office app, then press Alt + F4 to close the agreement window. Reopen the app, go to File > Account, select Sign out, then restart the app and sign back in with your subscribed account. If the prompt still appears, open Settings > Apps > Installed apps, find Microsoft 365, select Modify, then run Quick Repair. This resets the license and agreement prompt so apps open normally.

Answer 3

The pop-up is the Office End User License Agreement (EULA). A recent Office feature update changed where the EULA acceptance is stored, which can cause this “fine print” agreement window to appear and block access to Microsoft 365 apps.

In this situation, the button shown (even if it only says OK and not Accept) functions as the acceptance control. Selecting OK/Accept on that EULA window is required to proceed; if the dialog is closed or dismissed without choosing OK/Accept, the Office apps will close and the prompt will keep returning.

Key points for this issue:

1. The license terms themselves have not changed; only the storage location of the acceptance information changed.
2. Microsoft has started reverting the update that caused this behavior, but until that reaches the device, using OK/Accept on the pop-up is the necessary workaround.
3. If, after clicking OK/Accept, the dialog still appears every time and the apps never open, allow Office to finish any pending updates, then try again.
4. If the loop continues even after that, fully uninstalling and reinstalling Office (as shown in similar repair/uninstall guidance in the context) can refresh the installation and EULA state so the acceptance is stored correctly.

Once the EULA is successfully accepted, the Microsoft 365 apps should open normally and remain usable with the active subscription.

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References:

• "The fine print" license agreement message unexpectedly appears when opening Office apps