I have the last 5 transactions on my account that was not me,

Question

Order 5399313361 21st March 2026 $ 8.49

Order 2362072081 21st March2026 $16.99

Order 6485198912 20th March 2026 $16.99

Order 2899016598 20th March 2026 $ 8.49

Order 1193447331 19th March 2026 $16.99

Answer 1

If someone has stolen your payment card information and is using it to make unauthorized charges, you should contact the card issuer immediately. The thief will continue to make unauthorized charges until you shut them down.

Answer 2

Follow these steps to investigate and dispute those unauthorized Microsoft charges:

1. Check what the charges are for
   1. Go to the Manage your payments page of the Microsoft account dashboard while signed in with the account that owns the card.
   2. For any charge that matches the dates/amounts listed, select Investigate next to the payment method. This will walk through the most common causes (subscriptions, family member purchases, in‑app purchases, pre‑orders, etc.).
   3. Also review your full order history to see if these orders appear there and what products/subscriptions they correspond to.
2. Verify it is not expected activity When reviewing the charges, check specifically for:
   • Active Microsoft subscriptions with recurring billing (for example, Xbox or Microsoft 365).
   • Purchases made by family members using the same card.
   • In‑app or game purchases (including items like MICROSOFT*CANDY CRUSH).
   Guidance for this investigation is described in How to investigate a billing charge from Microsoft.
3. Check for duplicate or closely spaced charges If the same subscription or product appears to be charged multiple times, compare:
   • The number of payments on the bank/credit card statement over the last few months.
   • The number of matching charges in the Microsoft account order history.
   The I’ve been charged twice article explains how to confirm whether there are true duplicate payments and how multiple accounts using the same card can cause confusion.
4. If the charges are still not recognized
   • Use Investigate on the Manage your payments page to search for other Microsoft accounts that may be using the same card.
   • If the investigation confirms the charges are not yours (fraud or account compromise), contact Microsoft Support directly via the support site or the Get Help app and request a billing dispute/refund for those specific transactions.
   • If the payment method itself may be compromised, contact the bank/issuer to report fraud and request a new card.
5. If Skype or other services show blocks or payment issues If any related notification indicates that services are partially blocked or payment options are suspended, contact the Skype Customer Support team or the relevant Microsoft support channel to review and secure the account.

For any confirmed fraudulent or unauthorized activity, support agents can review the transactions and, where appropriate, credit or refund the charges once the payment method is secured (for example, removing PayPal or a compromised card and changing the account password).

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References:

• How to investigate a billing charge from Microsoft
• I’ve been charged twice
• View your Microsoft Store order history
• In-app purchases with non-Microsoft billing platforms
• Troubleshoot buying issues with Microsoft Store
• fraud charges on microsoft account - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Request a refund - Microsoft Q&A