Can not login admin panel, Our admin had reset mobile and microsoft authen

Question

Can not login admin panel, Our admin had reset mobile and microsoft authen

freddy galindo lliuya 25

Hello Microsoft Support,

I have the same issue.

I am the only Global Administrator of the tenant. I reset my mobile phone and lost access to Microsoft Authenticator. I did not have a backup or recovery codes configured.

Now I cannot sign in to the Azure / Microsoft 365 admin portal, and there is no other admin account in the tenant to reset MFA.

This appears to be a tenant lockout scenario.

I am requesting assistance to recover access to my tenant and reset the MFA for the admin account. I am ready to provide ownership verification details via private message only, as required.

Thank you for your help.

Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-03-23T03:37:37.5866667+00:00

freddy galindo lliuya

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:

Please send me the detail via private message. So, we can assist you further.
Shubham Sharma 13,490 Reputation points Microsoft External Staff Moderator

2026-03-25T06:02:23.6333333+00:00

freddy galindo lliuya

Could you please provide an update into private message?